You can look at it one of two ways. You can say "I check people in and out of the hotel and make sure I get proper payment by using the property management system and following established procedure." Or you can say "I am an ambassador for my city and host to its visitors. I create a warm and welcoming environment for our guests by sharing my knowledge of the area and concerning myself with their wellbeing." One can be replaced by an iPad, the other can transform a guests' experience. Guess which one we are looking for.