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Job Posting
The Normandy Hotel, Washington DC
Reservations Agent
Handle all telephone inquiries and requests accurately and efficiently by answering the telephones courteously, promptly, and professionally while promoting hotel services and ensuring maximum room revenues. Gain information about the guest and expectations, enter data in property management system, and ensure guest needs are communicated throughout the operation. Process Internet reservations accurately and efficiently, assist in administrative duties as they relate to booking, tracking ,charging, handling, and inputting reservations or to promoting the hotel's pricing.